Contact — Got a Question? We're Here to Help

How to contact us

The easiest way to reach the playfreshbet.uk editorial team is through the contact form at the bottom of this page. Alternatively, you can email us directly. We aim to respond to all messages within 24 hours on working days.

We are a small editorial team — not a corporate customer service department. You will get a genuine reply from a real person, not an automated response.

What we can help with

We are happy to receive messages about any of the following:

Questions about our guides: If something in an article is unclear, confusing or seems out of date, let us know. We update our content regularly and reader feedback is one of the main ways we identify what needs improving.
Factual corrections: If you spot something that is inaccurate — a wrong wagering figure, an outdated payment method, an incorrect regulatory detail — please tell us with a link to the page and we will investigate.
General casino questions: If you are a beginner and cannot find the answer to a basic question about how online casinos work, feel free to ask. We will either answer directly or point you to the relevant part of the site.
Affiliate and partnership enquiries: Business enquiries can also be sent via the contact form.

What we cannot help with

We are a guide and review site, not a Freshbet customer service team. We cannot:

Access your Freshbet account or check your balance
Process or track your withdrawal
Override a bonus or remove a wagering requirement
Escalate a complaint to Freshbet on your behalf

For any issue with your actual Freshbet account, contact Freshbet's 24/7 live chat directly from within the casino site. For unresolved disputes, you can escalate to an approved ADR (Alternative Dispute Resolution) provider.

What to expect when you contact us

We read every message we receive. On working days (Monday to Friday), we aim to reply within 24 hours. At weekends, responses may take slightly longer. If your query is about something urgent — such as a gambling-related crisis — please contact GamCare directly on 0808 8020 133 (free, 24/7) rather than waiting for a reply from us.

Frequent reader questions

Can I trust the information on this site? We do our best to keep all information accurate and up to date. Bonus offers and casino terms can change at any time — always verify the current terms directly on the Freshbet website before making any decisions.

Are you affiliated with Freshbet? Yes — we receive a commission when readers join Freshbet through links on this site. This does not affect the editorial integrity of our guides. See our About page for full disclosure.

I need help with a gambling problem — who should I contact? Please contact GamCare immediately on 0808 8020 133 (free, 24/7) or visit our responsible gambling page for more UK resources.